Technical Support
Most issues can be solved quickly. Try the steps below, then reach out if you still need help.
Quick fixes
- Sign out and back in to EDGT.
- Use a current browser (Chrome, Edge, Safari, or Firefox) and update it.
- Clear cached files & cookies for
edgt.com, then reload. - Allow cookies and pop-ups for
edgt.com. - Disable ad-blockers/privacy extensions for our site while testing.
- If on a campus network or VPN, ask IT to allow
*.edgt.com.
Can’t log in?
Use the password reset tool and we’ll email instructions to you.
New here? Register with an access key.
System requirements
- Current version of Chrome, Edge, Safari, or Firefox.
- Stable internet connection.
- Cookies enabled and pop-ups allowed for
edgt.com.
FAQs
Your website changed. What’s new?
We refreshed the design and improved account management, tutorials, tests, and progress tracking. Log in and explore—most workflows are simpler.
Is EDGT access a one-time purchase or a subscription?
Institutional access is issued for one year and can be renewed. Multi-year renewals are available.
What payment types do you accept?
Purchase orders, credit cards, or invoicing by check.
How many users can our institution have?
There’s no hard limit on the instructor/student count for an institution.
Can students use EDGT from home or the library?
Yes—any device with internet access can use EDGT, including home and on-campus computers.
What’s the difference between Instructor-Access-Keys and Student-Access-Keys?
Instructor keys are used by instructors to set up their accounts. Student keys are issued by instructors and link students to their classes.